Refund and Cancellation Policy
Last updated: 21 September 2026
1. Trial period
New workspaces may receive a 14-day trial. No subscription fee is charged during a trial unless the checkout page clearly states otherwise.
2. Monthly subscriptions
TrackTasks subscriptions are billed monthly per workspace in advance. You may cancel future renewal from the billing controls or by contacting support before the next renewal date. Access continues until the end of the paid billing period unless the account is suspended for misuse or security reasons.
3. Refunds
Payments are generally non-refundable once a billing period begins. If you are charged because of a duplicate transaction, technical error or charge after a timely cancellation, contact us within seven days. We will investigate and refund an eligible amount to the original payment method.
4. Additional seats
Additional seats are charged according to the plan terms shown during purchase. Removing a seat affects future billing and does not create a prorated refund for the current period unless required by applicable law.
5. Payment failures
If a renewal fails, we may provide a limited grace period and notify billing administrators. Continued non-payment may pause workspace access while preserving customer data for the retention period described in our Privacy Policy.
6. How to request help
Email tools@ctrlplus.marketing with the organization name, workspace name, payment reference and reason for the request. Approved refunds are processed through the original payment provider and may take several business days to appear.